Shipping information
Dispatch Time
We do our best in shipping our customer’s orders as soon as possible. Orders placed on working days before 22:00 hours are shipped on the same day. Orders are usually dispatched within 2 hours after payment. We operate on Monday – Friday during standard business hours, except on national holidays at which times we will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Delivery elapses via the postman or parcel delivery of Post NL. After placing your order, you will receive an email with the track & trace code, with which you can follow your shipment. The delivery time varies between 1 to 2 business days, but in general, orders are delivered the following business day between 9:00 and 18:00. Unfortunately, we cannot guarantee the exact time of delivery.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
General Shipping Information
We understand that when you make an order, you want it as quickly as possible and we will do our best to make that happen! Most of the items we sell will be shipped quickly and be at your door fast. All orders are shipped within 24 hours of payment confirmation; however, the vast majority of the orders ship same day. We also provide a tracking number with each and every order. We guarantees you that all products ordered through Mimosahostilisroots.com are of the highest quality and that you will receive the product.
We work hard to make sure items we sell are available for quick fulfillment and shipment, naturally, all items are in stock at all times! If a product is out of stock notification is shown on the website with the approximate date when it will be back in stock. In some cases, we will split the order and ship each package out to you individually and in other cases we may need to consolidate the items in one location to ship out as one package. We utilize our best knowledge in an attempt to get the products to you as quickly as possible.
A shipping confirmation email including carrier-specific tracking information will typically be sent within 2 hours after making your order during business days. If you don’t see an email, please check your SPAM folder before you contact us. Sometimes emails are tagged as ‘SPAM’ and filed accordingly by your email server because it is business mail-outs.
USPS will attempt to deliver a package up to 2-3 times, after a failed third attempt, the package will be re-routed back to our warehouse and a refund will be issued to the original form of payment less shipping costs and the item will be returned to stock. If you would still like this item, you will need to reorder the item again.
Good To Know
- Orders with registered shipping that are made from Monday to Friday before 3:00 p.m. (GMT +2) are shipped out the same day.
- Your privacy is paramount to us and our discreet packaging guarantees that you are the only one getting excited by the parcel – to others it will look plain boring.
- The only markings on your parcel are your address label on the front and a postal/parcel service sticker.
- You will receive a track & trace code.
Providing quality Mimosa Hostilis root bark since 2019
We’re committed to providing you with the highest quality product on the market and offer stellar customer service